Customer Help
Our happiness team is always here to assist.
Orders and Shipping FAQ
- To place an order, simply browse through our product categories, select the desired computer parts, and add them to your cart. Proceed to the checkout, fill in your shipping details, and complete the payment process.
- We accept various payment methods, including credit/debit cards, net banking, UPI, and other popular digital payment options. Cash on Delivery (COD) is also available for eligible orders.
- Yes, we at Ezpz Solutions prioritize the security of your transactions. We use secure encryption protocols to safeguard your payment information and ensure a safe online shopping experience.
- Once your order is shipped, you will receive an email and SMS with a tracking number and a link to track your package. Alternatively, you can log in to your account on our website and check the order status in the “My Orders” section.
- Currently, we only offer shipping within India. We do not provide international shipping services.
- You can cancel your order before it is shipped by contacting our customer support team. Once the order is shipped, it cannot be canceled.
- Yes, Ezpz Solutions sources products directly from authorized distributors and manufacturers. We guarantee the authenticity of all the products available on our platform.
- Warranty details vary by product and are provided by the respective manufacturers. Please refer to the product description or contact our customer support for specific warranty information.
- You can reach out to our customer support team through the “Contact Us” page on our website. We are also available via email at [email protected] and via phone at +91-7045185666 or +91-9594455861
Returns, Refunds, Replacement, and Exchange FAQ
- We do not accept returns for any reason other than confirmed cases of Dead on Arrival (DOA) where we offer replacement product. Please inspect your product upon arrival and report any issues immediately.
- Refunds are not provided for any reason after the product is ready to dispatch or has been dispatched. However, we do offer replacements for products confirmed as Dead on Arrival (DOA).
- Yes, we offer replacements strictly for products confirmed as Dead on Arrival (DOA). Please contact our support team within 3 days of the delivery date to request a replacement.
- Unfortunately, we do not accept exchanges for any reason once the product has been dispatched. We recommend ensuring compatibility and specifications before finalizing your purchase.
- Dead on Arrival (DOA) refers to products that are non-functional upon arrival or fail to operate within the initial setup phase due to manufacturing defects or damages incurred during shipping.
- To initiate a replacement for a product identified as Dead on Arrival (DOA), please reach out to our customer support team within 3 days of the delivery date. Provide detailed information and, if possible, supporting evidence such as images or videos displaying the issue.
- Unfortunately, any requests for replacements due to defects or malfunctions reported beyond the 3-day DOA replacement window will not be accepted.
- Regrettably, we do not accept returns, refunds, or exchanges for reasons other than Dead on Arrival (DOA) within the specified 3-day window.
